Hospitality Management |
KOHNO, Masamitsu |
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【Department of Contemporary Business】
17-2-2120-2658-02 |
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Course Description |
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In the enterprise, the movement to make use of "hospitality" for management is emerging. What is management that utilizes "hospitality = hospitality"? "Hospitality utilization management" is just the relationship between CS and ES. The importance of the relationship between customer satisfaction (CS) and employee satisfaction (ES) is increasing, so I would like to explain the case as well. This also leads to "work-way reform" during which the government is promoting. I would like to specifically study the hospitality (hospitality) strategy, such as "Edo Gagasa" who thinks about the unique person in Japan. These are manners that you must also acquire as a society. In everyday life, I can make use well with friends / family. Whether human relations are good or bad is decided depending on likability to others.
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